Customer Service Policy

This Customer Service Policy sets service standards for all shoppers of earthbreezebrand.com.

Service Scope

Our customer service team handles order status inquiries, product consultation, return‑refund application, shipping concerns and general store questions for earthbreezebrand.com purchases. All authorized reseller communication channel is email: info@earthbreezebrand.com.

Response Expectation

Our team makes efforts to answer incoming customer emails in reasonable time frame during working periods. To speed‑up resolution, please attach your order number whenever you consult about existing orders.

Order Related Services

We process orders within 1‑3 business days. Free shipping applies to all goods sold on earthbreezebrand.com. Our return‑refund service follows our independent Refund Policy. Customers can apply for returns within 60‑day window after receiving parcels.

Fair Usage

This customer service is designed for end‑consumer shoppers of earthbreezebrand.com. Abuse of customer service resources, repeated irrelevant submissions or improper communications may result in limited support access. If you need wholesale or media support, please use dedicated wholesale@earthbreezebrand.com and press@earthbreezebrand.com mailboxes separately.